All information about the Museum Pass

Direct debit is a payment method where you give Museum Pass Foundation one-time permission to automatically deduct the annual renewal fee (€ 69,-) from your bank account. This continuous authorization remains valid until you cancel it.

You can provide authorization through our website when making a new purchase or when you're about to renew your Museum Pass. Please note: this can only be done via computer, not mobile. You'll receive an email with a link to confirm the authorization. Once approved, your Museum Pass renewal will be paid automatically each year (renewal fee € 69,-). Well before your card expires, you'll receive an email with information about the upcoming direct debit.

No worries about unexpected costs: well before your card expires, you'll receive a personal email informing you about the upcoming direct debit. This way, you'll know exactly when and how much will be deducted.

Direct debit works with major Dutch banks, including ABN AMRO, Rabobank, ING, Triodos Bank, ASN Bank, RegioBank, and SNS Bank. Customers of Van Lanschot & Kempen and Bunq pay their renewal via iDEAL.

With direct debit, you're assured of a continuously valid Museum Pass without any hassle. You no longer need to pay manually and never miss a renewal. Well before your card expires, you'll receive an email with information about the upcoming direct debit (renewal fee € 69,-).

Absolutely! You can cancel your continuous direct debit whenever you want. It's this simple: log in to My Museum Pass, go to My details and click on Change payment method. There, choose Pay for 1 year. By selecting this option, you stop the automatic direct debit. Your Museum Cards will no longer be automatically renewed. Don't worry: you'll still receive a renewal offer with a discount. If you don't respond to this, your subscription will simply end after the expiry date of your Museum Pass. Can't figure it out? Feel free to contact our customer service. We're happy to help!

Initially, you provide authorization for all cards in your name. If you want direct debit for just one card, you can adjust this in My Museum Pass.

All payment details and the status of your direct debit can be found in My Museum Pass.

Download the Museum Pass app, scan your physical Museum Pass in the app, and follow the activation steps in the confirmation email. You will receive an activation email that allows you to activate your digital Museum Pass.

The digital Museum Pass is always at hand, more environmentally friendly (less plastic), and allows for faster renewal. You no longer need to carry a physical card when visiting museums.

If you have digitized your physical Museum Pass or selected the digital version when purchasing a new pass, you can find it in the Museum Pass app. The pass displayed in My Museum Pass cannot be used for entry. Museums only grant access by scanning a valid digital Museum Pass in the app. Make sure you have downloaded the app and activated your Museum Pass before visiting a museum.

No, once you have digitized your Museum Pass, the physical card is no longer valid. If you want to receive a physical pass again after digitizing it, you can request one. A fee of €4.95 applies.

The app works on smartphones with Android 9+ and iOS 16+. Please check if your device is compatible before downloading the app.

You can only use your Museum Pass on one device at a time. If you switch devices, you can transfer your pass to the new device. This can only be done a limited number of times per year. If you switch too often, you will no longer be able to transfer your Museum Pass manually and will need to contact our customer service.

Currently, a Museum Kids Pass, like a regular Museum Pass, can only be used on one device at a time. Later this year, it will become possible to use a Museum Kids Pass on multiple devices.

No, you cannot change your profile photo. This is a security measure to prevent unauthorized use of your digital Museum Pass.

Even for a digital Museum Pass, we ask for your address to assist you as best as possible. We need your address to send important messages, generate invoices if required, and provide extra protection against misuse of your Museum Pass.

You can buy a Museum Pass through our website or at the ticket desk of select museums.

• Online: You will receive your Museum Pass within 5 to 8 working days.
• At a museum: You will get a temporary pass that is valid immediately and can be used for up to 5 visits within 31 days. Don't forget to register this temporary pass online right away. After registration, your permanent pass will be sent to you by mail. Check here to see which museums sell the Museum Pass.

Normally, you will receive your permanent Museum Pass within 5 to 8 working days. During busy periods, it may take 2 to 3 weeks. Want to use your Museum Pass immediately? Buy a temporary pass at one of these museums.

If you haven’t received your Museum Pass, please contact our customer service as soon as possible. Report this within six weeks of your order date, and we will send you a new pass free of charge. Reports made after this period will incur a one-time processing fee of €4.95.

Yes, you can buy a temporary Museum Pass at selected museums. It is valid for up to 5 visits within 31 days. You can easily register your temporary Museum Pass online via this link. After registration, we will send your permanent pass with a photo to any address within the EU.

Log in to My Museum Pass to check your card’s validity and renew it if necessary.

A photo of your Museum Pass is not a valid admission ticket. But good news! You can now visit museums with a digital Museum Pass. Via the Museum Pass app, you can show your Museum Pass digitally at the museum entrance. The Museum Pass remains strictly personal, whether you use the physical or digital version. Learn here how the digital Museum Pass works.

You need the physical Museum Pass to enter museums. If you forget your card, you must purchase a separate entry ticket. These costs cannot be reimbursed. You can also digitize your Museum Pass, so you always have it on your phone!

You must register your temporary card within 31 days to receive a permanent Museum Pass. Missed the deadline? No worries—register your card via museumkaart.nl, and you will receive your permanent pass to continue visiting museums.

For most museums, reservations are not required. However, some museums still use time slots. Check the museum’s website in advance to avoid disappointment.

You will automatically receive a notification from us (by email or post) 4 to 5 weeks before your Museum Pass expires. From that moment, you can renew it via My Museum Pass.

1. Log in to My Museum Pass
2. Select the cards you want to renew
3. Complete your payment via iDEAL or the QR code linked to your renewal
4. Do you have multiple cards? You can choose which ones to renew.

You will receive your renewed cards at home within two weeks.

If your card expires within a month, you will always receive a renewal notification. Check your spam folder or add service@e.museumkaart.nl to your safe senders list. Still can't find the notification or having trouble renewing? Contact our customer service—we’re happy to help.

If you have not set up direct debit, you don’t need to do anything—your card will automatically expire on the end date. If you do have a direct debit, you must cancel your authorization via the My Museum Pass portal before the renewal date. Otherwise, your card will be renewed automatically. Please note: once your Museum Pass is no longer valid, you can no longer visit museums with it.

Paying with a QR code is easy and secure:

1. Open your phone’s camera and scan the QR code (do not use your banking app)
2. You will be directed to the iDEAL payment process
3. Check the details and confirm your payment

Does your phone not have a QR scanning function? Download a QR scan app from the App Store or Google Play.

My Museum Pass is your personal online account. Here, you can:

• View your active Museum Pass(es)

• Request a new card if you’ve lost your old one

• Update your personal details

• View your invoices

Having trouble logging in? Try the following:

1. Check that you’re using the correct email address and password
2. Click Forgot password and follow the steps to create a new one

Do you see the message email address not recognized even though you're sure you have an account? Please contact our customer service team. Not sure which email address is linked to your Museum Pass? Contact customer service as well—they will assist you after a quick verification.

With the Gift Museum Pass, you can give the Museum Pass as a gift! The recipient receives a gift code to order a Museum Pass for free. The gift code is valid for 24 months after purchase. Once the recipient redeems it, the Museum Pass is valid for one year.

You can order the Gift Museum Pass via our website. At the moment, the Gift Museum Pass is not available for purchase in museums.

1. Go to this page
2. Enter your gift code to redeem your Museum Pass

Note: Be sure to redeem your gift code within 24 months of purchase.

No worries! You can use the Gift Museum Pass to renew your own Museum Pass for free when it expires.

1. Log in to My Museum Pass
2. Click on Add card
3. Enter the gift code and order your new Museum Pass

Keep in mind that delivery takes 5 to 8 working days, and during busy periods, it may take 2 to 3 weeks.

After ordering via our website, you will receive the Gift Museum Pass at home within 5 to 8 working days. During busy periods, delivery may take 2 to 3 weeks. Order in advance to ensure your gift arrives on time.

No, the Gift Museum Pass itself is not a valid admission ticket. The recipient must first redeem the gift code to order a Museum Pass.

We use your (email) address to keep you informed on behalf of the Museum Pass, for example, to send you your permanent card or inform you about interesting offers. If you have given permission, you will also receive our monthly Museum Tips newsletter. Want to know exactly how we handle your data? Check out our privacy statement.

When your Museum Pass expires, we send up to three renewal requests. If you don’t respond, we consider this a cancellation and stop sending further messages.

However, you may still be subscribed to our newsletter. If you no longer wish to receive it, simply click Unsubscribe at the bottom of the newsletter.

We keep your data as long as you are a Museum Pass holder or subscribed to our newsletter. After that, we delete your data within one year of your pass expiring (if you don’t purchase a new one) or after you unsubscribe from the newsletter.

Would you like your data to be deleted from the Museum Pass system? Contact our customer service team via email or phone. We will send a form to your registered address. Sign and return it, and we will delete your data as soon as possible. Please note that some data, such as financial records, must legally be kept for seven years.

If you receive emails or letters that seem suspicious or you have doubts about their authenticity, please contact our customer service team. We’re happy to assist you!